论技术服务和质量反馈

A discussion on technical service and quality feedback

技术服务和质量反馈是企业质量管理完成闭环重要的环节。从产品质量“三包”,进步到质量反馈和大面积质量缺陷分析、预测。把质量事故“扼杀”在厂内,使高成本的售后维修转化为低成本的以预防为主的质量反馈和改进。

Technical service and quality feedback are an important link in quality control of enterprises. It developed from the 'Three Guarantees' for product quality to massive quality defects analysis and forecast for removing the accidents in works. Therefore, the high-cost maintenance and repair after sale are turned into low-cost quality feedback and improvement that give priority to prevention.