基于CTI技术的IP呼叫中心的设计与实现

Design and Implementation of IP Call Centre Based on CTI Technology

提出了一种基于 CTI技术的为中小企业提供的有效实用的呼叫中心解决方案 ,详细阐述了呼叫中心的体系结构、各部分的功能和设计原理 。

The call centre implementation is proposed to pro vi de effective and useful service based on CTI technology. The basic function, sy stem structure and its general design theory are expounded in this paper. The r esult of experiment shows the design is feasible.