摘要
以中国建设银行深圳市分行营业网点为例,采用问卷法、访谈法、行为地图观察法等多种方法,对银行营业厅进行使用后评价分析,得出银行营业厅顾客行为特征、行为频次强度、顾客及银行职员对银行营业厅环境舒适度评价及其相互之间关系等研究结果,对银行营业厅设计有指导意义。
A case study of four subbranches of China construction bank,Shenzhen branch is introduced in this paper,method include questionnaire,interview and behavior map observing,client's behavior characteristics?behavior frequency and comfort requirement of clients and staffs are abtained.Based on the study results,some suggestions for improving bank design are also proposed.
出处
《四川建筑科学研究》
2004年第4期120-123,共4页
Sichuan Building Science
