摘要
现代医院服务战略问题已越来越受到医院管理者的重视 ,阐述现代医院服务战略的概念 ,以及现代医院实行服务战略的必要性 ,并对构建现代医院服务战略问题 ,提出确立全新服务理念、拓宽医疗服务领域、强化医院经营管理、实行人性化服务、实行团队化服务五方面的策略。
Hospital's managers having paid more and more attention to modern hospital's service strategy. This paper set forth the concept of modern hospital's service strategy, the necessity to implement service strategy, and proposed how to construct it in five aspects: establish entirely new idea of service, open up medical service field, strengthen hospital's operation and management, carry out humanity service, and practice group service.
出处
《现代医院》
2005年第1期54-55,共2页
Modern Hospitals
