网上协作式数字参考咨询服务的质量控制综述被引量：19

An Overview of Quality Control of Cooperative Digital Reference Service in the Network Environment

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摘要本文主要讨论网上协作式 (又称合作式 )数字参考咨询服务中的质量控制要素 ,及在其服务各环节各阶段实施质量控制的基本理念、方法、措施。 This paper mainly discusses the quality control factors of cooperative(or collaborative)digital reference service in the network environment and the basic theories,methods and measures of implementing quality control at various stages of digital reference service.

作者焦玉英罗栋

机构地区武汉大学信息管理学院

出处《情报理论与实践》 CSSCI 北大核心 2005年第1期58-60,共3页 Information Studies:Theory & Application

基金国家教育部博士点基金项目的子课题之一项目号 :0 3JB870 0 0 4

关键词数字参考咨询服务协作式网上合作式基本理念环节要素质量控制综述措施 network reference consultation consulting service quality control

分类号 G250.7 [文化科学—图书馆学]

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参考文献10

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二级参考文献25

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