摘要
文章运用网络信息服务客户满意度的五个指标,运用模糊层次分析法给出了实例分析 目的是为准确把握网络信息客户满意程度。
It is a necessary work to evaluate the credit of the information company in service .In this paper the five characteristic indexes are quanlfied with fuzzy mathematical methods,and a method of fuzzy comprehensive evaluation to evaluate the credit of the information company given out.This method has strong operability because of the combination of qualitative and quantitative analysis.
出处
《西北民族大学学报（自然科学版）》
2004年第4期35-38,47,共5页
Journal of Northwest Minzu University(Natural Science)
关键词
网络信息服务
客户满意度
模糊评判
network information service
custom satisfication
Fuzzy comprehensive evaluation
