摘要
服务项目实施需要特定的设施和作业系统。基于顾客参与的服务作业系统的特征，从工效学角度以多学科理论为指导，探讨了该类系统的集成设计原则及过程，并介绍了初步应用实例。
The implement of service project needs specific facilities and operation system. According to the features of the service operation system based on customer participation,with the guidance of multi-disciplinary theory and from the view of ergonomics,the principle and the process of integrated design of such a system are discussed. Finally, an actual example is introduced.
出处
《人类工效学》
1999年第2期33-35,共3页
Chinese Journal of Ergonomics
关键词
顾客参与
服务作业
集成化设计
多学科理论
service operation system
customer participation
integrated design
