顾客满意与人力资源管理

Customer Satisfaction and Human Resource Management

人力资源管理的招聘、培训、考核、工作分析等职能与员工的素质、组织协作等因素相关，因此做好人力资源管理工作既可提高内部顾客满意，又能提高外部顾客满意。

The functions of human resource management(recruit training, appraisal, evaluation,etc.)are related to the factors such as employees' qualification and cooperation. To improve human resource management will promote both inside and outside customer satisfaction.