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谈内部顾客服务——企业价值链建构的新思考 被引量:3

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摘要 现代企业为增强自身竞争力,都在管理上寻求革新。许多企业以顾客服务的机制来建构企业价值链,创造更大的企业附加价值。该文通过分析成功企业的经验。提出将顾客服务的机制引入企业内部运作中,是企业建构价值链的关键,并具体分析与论述内部顾客服务机制对建构企业价值链的意义,和如何通过内部顾客满意度来建立这一制度。
作者 李瑛
出处 《中山大学学报论丛》 2001年第4期91-95,共5页 Supplement to the Journal of Sun Yatsen University
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参考文献4

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同被引文献66

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