摘要
随着网络经济与文化的发展 ,在大多数商业网站、专业网站、政府及教育行业网站的主页中 ,几乎都设有FAQ(FrequentlyAskedQuestions)栏目 ,而且形式多种多样。在图书馆领域 ,尽管我们拥有分类标引、组织的经验 ,但还是有许多图书馆的主页中根本就没有这样简单而适用的咨询栏目 ,更加谈不上在线咨询或虚拟参考咨询了。本文通过对FAQ知识库的建设与设计方法的论述 ,倡导对FAQ知识库内容的积累 ,为虚拟咨询知识库做好准备。
Along with the network economy and cultural development, there are almost FAQ(Frequently Asked Questions) columns of various forms in the main page of business website, professional website, government website and education website. Although there are classifications mark led and built-up experiencein many libraries,proper consulting columns such as on-line consultation or unreal reference consultation are not in the main page of many libraries. FAQ knowledge base will be constructed and the method of designing will be discussed in order to accumulate FAQ knowledge base contents and prepare for unreal consultation knowledge base.
出处
《图书馆学研究》
2005年第3期19-20,57,共3页
Research on Library Science
