摘要
阐述了情感的内涵及高校图书馆员服务与读者需求之间产生情感危机的主要原因,指出愉悦、适度的情感对提高读者服务质量有着重要现实意义。并对如何激发适度的情感进行了具体论述。
This paper expounds the connotation of the emotion and the main causes why the emotional crisis occurs between the service of university li brarians and the requirement of the r eaders,points out that the happy and moderate emotion has important practical sig nificance for improving the quality of the service for readers,and puts f orward some methods of exciting the moderate emo tion.
出处
《科技情报开发与经济》
2005年第4期55-57,共3页
Sci-Tech Information Development & Economy
关键词
高校图书馆
情感要素
图书馆员
读者服务
university library
emotional factors
librarians
service for readers
