运用语言艺术处理医疗纠纷问题的探讨

A Study on Solving Medical Tangles by Linguistic Art

医学在本质上具有两重性,它既是一门科学,又是一门人学,医学需要人文精神的滋养。目前,因医务人员语言不当而引发的无过失医疗纠纷是医疗纠纷的高发原因。在处理医疗纠纷过程中,院方工作人员对患者的人文关怀是影响服务满意度的关键因素。许多医疗纠纷初并不以起向司法机关或卫生行政部门提出控告为条件,患方和院方从改善院患关系出发,主观上都愿意通过调解、和解来解决医疗纠纷,而不是诉讼、仲裁。良好的语言形象和适当的语言不但可避免发生非医疗过失纠纷,对快速、公正、低成本地解决医疗过失纠纷也具有十分重要的作用。

Medical science have two sides in its nature. It is not only a subject of science, but also a social science. Medical science need social science to nourish it. At present, unsuitable language is the main cause which lead to medical tangles. The medical workers' attitude towards patients is the key factor during the solving course. Most of the medical tangles do not lead to accusing in the beginning. Both patients and the hospital wish to solve the tangle by intercession or compromise instead of law ways. Appropriate language could avoid non-malpractice tangles. It also play an important role in solving the medical tangles.