摘要
读者满意战略是图书馆效益倍增的一项管理系统,主要由图书馆理念满意、行为满意和视觉满意等构成。为了实现这一战略,图书馆应在理念、行为和视觉上综合提高服务质量,全心全意地为读者满意服务。
Strategy of reader satisfaction is a management system of library with redoubled benefit, itincludes thought satisfaction, behavior satisfaction and vision satisfaction. In order to realize the strategy,library should comprehensively improve service, serve the reader wholeheartedly.[
出处
《图书馆建设》
北大核心
2005年第2期111-112,共2页
Library Development
