期刊文献+

零投诉管理的实践与体会

下载PDF
导出
作者 毛菊萍
出处 《医学文选》 2005年第1期96-96,共1页 Anthology of Medicine
  • 相关文献

参考文献4

二级参考文献10

  • 1Rogers CR.Client-centered therapy.London: Constable,1951.29.
  • 2Patternson CH. Relationship counseling and psychotherapy.New York: Harper & Row,1974.50-51.
  • 3Reynolds WJ,Scott B. Empathy: a crucial component of the helping relationship. Journal of Psychiatric and Mental Health Nursing,1999, 6: 363-370.
  • 4Rogers C. The necessary and sufficient conditions of therapeutic change. Journal of Consulting Psychology,1957, 21: 95-103.
  • 5Morse J,Anderson G,Botter J,et al.Exploring empathy: a conceptual fit for nursing practice? Image: Journal of Nursing Scholarship,1992, 24: 273-280.
  • 6Wiseman T. A concept analysis of empathy. Journal of Advanced Nursing,1996, 23: 1162-1167.
  • 7Carkhuff R. Helping and human relations: a primer for lay and professional helpers.New York: Holt, Rinehart and Winston.1969.
  • 8Nagano H. Empathic understanding: Constructing an evaluation scale from the microcounseling approach. Nursing and Health Sciences,2000, 2: 17-27.
  • 9吴惠平,毕丽云,罗伟香.ISO9002标准在护理服务质量管理体系中的应用[J].现代护理,2002,8(5):377-378. 被引量:4
  • 10盛呈东,王广银,张永萍,杨丙华.我院对门诊药房实行开放性服务的探讨[J].中华医院管理杂志,2003,19(3):183-184. 被引量:5

共引文献298

相关作者

内容加载中请稍等...

相关机构

内容加载中请稍等...

相关主题

内容加载中请稍等...

浏览历史

内容加载中请稍等...
;
使用帮助 返回顶部