3George E.Hoffer,Stephen W.Pruitt,Robert J.Reilly.When recalls matter:Factors affecting owner response to automotive recalls.The Journal of Consumer Affairs,1994(2),28,1;ABI/INFORM Global 96
4Print communication tactics for consumer product recalls:A prescriptive taxonomy Dirk C Gibson Public Relations Quarterly; Spring 1997;42,1 ;ABI/INFORM Global pg.42
5IEEE TRANSACTIONS ON PROFESSIONAL COMMUNICATION,VOL.41,No.3,SEPTEMBER 1998 pg205-208 Strategies of Containment in Recall Notices PAUL JUDE BEAUVAIS
6Howard Abbott.Managing Product Recall-A comprehensive guide to establishing a product recall plan[M].London:Pitman,1991
7Rupp,Nicholas G.Essays in automotive safety recalls[D].New York:Texas A&M University,2000(8)
8Hoffer G E,Pruitt S W,Reilly R J.Automotive recalls and informational inefficiency[J] Financial Review,1987,(22):433-442
