摘要
目的缩短病区药品领用时间,提高病人对医院的整体满意度。方法运用信息技术,通过业务流程重组实现病区药品领用流程的优化。结果有效缩短了病区药品领用时间,提高了工作效率和整体满意度。结论利用信息技术,实施业务流程重组是医院提高效率和满意度的有效措施。
Objective To shorten the time of drug reception for ward areas and improve the overall satisfaction level towards the hospital. Methods The process of drug reception for ward areas was optimized by means of information technology and through business process reengineering. Results The time of drug reception for ward areas was effectively shortened and work efficiency and the overall satisfaction level were improved. Conclusion Using information technology and implementing business process reengineering are effective measures that can be taken by hospitals to improve efficiency and satisfaction level.
出处
《中华医院管理杂志》
北大核心
2005年第4期267-269,共3页
Chinese Journal of Hospital Administration
