企业业务过程性能实时管理技术研究

Research on real-time process performance management technology for enterprise business

为了及时反馈业务过程性能信息,保障企业持续无误执行其关键业务过程,提出基于事件-条件-活动规则和过程仓库的支持业务过程性能实时管理的4 层框架,并据此框架搭建系统体系结构。在该方案中,事件-条件-活动规则用于描述过程性能控制逻辑,将过程仓库作为过程性能指标的计算模型;为满足性能指标的实时计算需求,采用实时过程仓库与历史过程仓库分离的策略;实时过程仓库的设计遵循业务过程性能评价体系,且满足工作流参考模型。另外,通过实例介绍了实施实时监控后的业务场景和业务过程性能控制方案的重新设置,通过事件-条件-活动规则的更新,满足了企业敏捷性和智能性的需求。

In order to punctually provide feedbacks of business process performance information and guarantee continuous & correct execution of business process, a framework supporting real-time business process performance management was proposed based on the Event-Condition-Action(ECA) rule and process warehouse. And based on this framework, the architecture was constructed. With this scheme, process performance control logic was described in ECA rule and the process warehouse was used as the calculation model of process performance index. To satisfy real-time computing requirements of performance index, the real-time process warehouse was separated from historical process warehouse; the design of real-time process warehouse was designed in line with business process performance evaluation framework and the workflow reference model. Finally, a case study was introduced to illustrate that the business process performance control solution could be easily reset through the update of ECA rules so as to meet the agility and intelligence requirements of modern enterprises.