论高校“以‘顾客’为关注焦点”的满意度测评机制

On the System of Satisfaction Measurement with Customer Focus in Colleges and Universities

"以'顾客'为关注焦点",是新时期高校必须深入理解并加以强化的办学理念,"以'顾客'为关注焦点"的满意度测评机制的的建立和实施是关系高等学校潜在生命力的重要因素。

'Customer Focus' is a belief of running school which should be understood deeply and be strengthen widely. The establishment and implement of the system of satisfaction measurement with customer focus is vital and essential to the development of colleges and universities in China.