六西格玛在医院流程改善中的应用和实践

Improvement services process with 6-signal in hospital

介绍了六西格玛的方法学基础、实施六西格玛的成效及体会:六西格玛与传统的质量方法存在区别;六西格玛应用需植根于医院文化;实施六西格玛的阻力包括管理、工作习惯、技术和认知等。

This article introduces the basic principles of six sigma methodology, the effect of implementing six sigma in hospital process optimizing and the experiences. The following results can be drawn from the six sigma practice: (1) There’s difference between six sigma and the traditional quality control methods; (2) It must be based upon hospital culture when practicing six sigma; (3) The resistant factors for six sigma practicing include hospital management system, people’s habits, technique and cognizing.