摘要
运用服务利润链和体验经济的有关理论,对物业管理服务利润链内在机理进行分析研究,并提出了改善员工和业主的满意度以及协调二者之间关系的途径。
The paper applying theories on service profit chain and experience eco nomy, analyzes the interior mechanism of property management service profit chai n. It puts forward measures for property management enterprises to improve the s atisfaction of their employees and property owners and coordinate the relationsh ip between employees and property owners.
出处
《广东经济管理学院学报》
2005年第3期30-33,共4页
Journal of Guangdong Institute of Business Administration
关键词
服务利润链
员工满意度
业主满意度
体验
service profit chain, employee's satisfaction, satisfaction of proper ty owners, experi-ence.
