摘要
系统采用了信息导航、语音合成、中间件、动态流程控制等技术,在该领域处于领先水平。对广铁集团呼叫中心系统与客票系统的关系及呼叫中心的总体结构、系统构成、关键技术、系统安全等方面进行了研究和探讨。
The system adopted the information navigate, speech synthesis, middleware, the dynamic state process control etc. techniques, it was placed in the whole railway to lead the level. The relation between call center system and railway ticket system, primary structure, system structure, key technique and the measure of security are researched and discussed in this paper .
出处
《铁路计算机应用》
2005年第6期18-21,共4页
Railway Computer Application
关键词
客票系统
呼叫中心
关键技术
总体结构
Ticketing and Reservaion System
call center
key technique
architecture
