对国际工程施工索赔管理的思考

Considerations in construction claims management of international project

为有效地开展国际工程索赔,承包商须提高其施工索赔管理水平。根据施工索赔管理的不确定性及其环境易变性特点,应建立能随机制宜的索赔管理系统,即权变管理系统。本文运用现代管理理论,从宏观层次对如何设计索赔管理系统,如何科学管理索赔进行探讨。在管理四大职能中,本文只论述组织管理部分。索赔组织管理论述了组织机构设计、组织关系协调及员工培训。

In order to make construction claims more effective, Contractor should improve the level of construction claims management?According to construction claims' uncertain character, so claim management system which can act according to circumstances should be established?This article applies modern management theory to discuss how to design claim management system and how to manage claim scientifically from microscopic levels?Because of the space limit ,this article discusses one side among four manage functions, it is organizing ?Organization management discusses organization structure design,organization relationship coordinating and staff training.