1Mark Klein. A Knowledge-based approach to Handling Exceptions in workflow system[J]. Computer Supported Cooperative Work,2000;9(3);399-412.
2Diane M Strong,Steven M Miller. Exceptions and exceptions handling in computerized information processes [J]. ACM Transaction on information system, 1995; 13(2); 206-233.
3Dickson K W Chiu,Qing Li,Kamalakar Karlapalem. A meta modeling approach to workflow management system supporting exception handling[J].Information system,1999;24(2);159-184.
4J Eder,W Liebhart. The workflow activity model WAMO[C]. Proceeding of the 3rd International Conference on Cooperative Information Systems(Coolps" 95), Wien, Austria; University of Toronto Press,1995.
5Peter J Kammer et al. Techniques for supporting dynamic and adaptive workflow[J]. Computer supported cooperative work, 2000; 9(3);269-292.
6NIALL HAYES. Work-around and boundary crossing in a high tech optronics company; the role of cooperative workflow technologies [C].Comouter supported cooperative work, 2000;9(3);435-3455.
