以医院管理年为契机 提高医院服务水平

Improve quality of medical services within Hospital Management Year

从树立现代质量观念,提升医疗服务水平;强化基础管理,保障医疗安全;改善医院服务,构建和谐医院等方面进行了论述。指出:强化医疗质量管理,必须建立和完善医院、质控部门及科室三级医疗质量管理网络,切实发挥医院医疗质量管理委员会的作用,树立现代医疗质量观和现代医院质量意识,采取全方位的配套措施。要从新的高度、新的角度认识医疗安全问题。提高认识,树立信心,明确目标,持续改进;积极开展医疗安全问题的研究,建立有效、通畅、无障碍的报告系统,建立避免差错事故的医疗安全机制;强化准入管理,健全制度规范;加强责任心教育,树立以人为本,生命至上的执业理念。要树立以人为本的管理理念,构建和谐的工作氛围;培育团队精神,形成相互支持、协同合作的工作局面;优化就医流程和科室分布,构建快捷、舒适、和谐的医疗环境;处理好医患矛盾,构建以人为本、和谐尊重的亲情关系;要弘扬白求恩精神,构建无私奉献,和谐向上的医院文化。

Establishing quality believes to improve medical quality; Enhancing basic management to ensure medial safety;improving hospital service to develop harmony hospital. Conclusion: In order to improve medical quality, it is necessary toestablish three level network of quality management, including hospital, quality control department and clinical departments. Thehospital's management association of medical quality should play important role, modern management believing of medial qualityshould be established and practiced totally. We should understand medial safety with a new perspective. To understand better,improve truth, exploit aims, search medial safety more, establish reporting system smoothly; focus on patients, develop workingair hormonally; improve team working and support each other; priority service procedure; deal with relationship between medicalstaff and patients; improve Bethune spirits and develop dedication of hospital culture.