摘要
介绍北京世纪坛医院更新服务理念,确立服务宗旨,方便病人就医,提出“百点”便民措施,打造服务品牌,开展温馨服务,提出100+1的服务理念,实施细节服务、增值服务,将满意服务的标准定到了更高的高度,大大提高了医院服务水平,塑造了良好的服务形象。
This article introductes how the Beijing Shijitan Hospital refreshes services principles, develops servicesmission, provide 'one hundred points' services and careful services, develop '100+1' service principles, focus on detailedservices and added-value services in order to develop brand of the hospital, improve services and build better service image.
出处
《中国医院》
2005年第7期34-36,共3页
Chinese Hospitals
关键词
服务管理
品牌医院
医疗服务
医院管理
services principles, service management, brand of hospital
