基于演化算法的客户关系管理系统研究

Research of Custom Relationship Management System Based on Evolutionary Algorithms

演化算法是一种模拟生物进化过程的自适应算法。客户关系管理系统是顺应企业改革发展需要的产物,在企业与客户之间建立起友好的桥梁,增进相互的了解和合作。本文通过对演化算法基本概念的描述,初步阐述了如何将其用于客户关系管理系统中,使系统更具有智能性、自适应性和可扩展性。

Evolutionary Algorithms are adaptive algorithms about mocking evolutionary processes of life-form.Custom Relationship Management System is the need for enterprise's innovation.It is a friendly bridge between enterprises and customs.This can increase comprehension and collaboration with each other.Through the description of EAs,this chapter expatiates how to apply EAs to CRMs and makes the system more intelligent,adaptive and expansile.