期刊文献+

加强我国健身娱乐业服务的理性思考 被引量:20

Reasonable Consideration of Improving Service of Setting-up and Recreation Industry in Our Country
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摘要 通过文献资料、走访调查等研究方法,阐释我国健身娱乐业服务概念与构成,并对我国健身娱乐行业的服务现状进行调查。结果认为:目前健身娱乐行业存在服务功能开发不足、服务研究较少等问题,并提出加强对服务质量的认识,建立服务标准等理性思考内容。 By the aid of the research methods of literature, paying-visit-to investigation etc., it clarified and explained the conception and construction of the service of China's setting-up and recreation industry, and made investigation into the status quo of the service of setting-up and recreation industry of our country. The results show that at present, there are such problems as insufficient development of service function, less research on the service etc. in setting-up and recreation industry, and it brings forward the reasonable consideration contents, i.e. improving the understanding of service quality, establishing service standard and so forth.
出处 《上海体育学院学报》 CSSCI 北大核心 2005年第3期35-38,共4页 Journal of Shanghai University of Sport
基金 国家哲学社会科学基金资助项目(04CTY002)
关键词 中国 健身娱乐业 服务质量 理性思考 China setting-up and recreation industry service quality reasonable consideration
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参考文献2

  • 1Valarie A. Zeithaml, Mary Jo Bimer.. Services Marketing:Integrating Customer Focus Aercss the Firm, 3^rd edition[M]. New York: McGraw-Hill Comppanies, Inc. 2003:1-2.
  • 2Sundbo J..Management of innovation in services[J].The Service Industries Journal,1997,(17):3.

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