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从顾客价值模型探究企业产品的品质和个性 被引量:1

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摘要 本文从顾客价值的内涵及其模型出发,分析了顾客价值产生的过程和内在联系,探讨了增加顾客价值的两种重要途径即品质和个性品牌的打造,提出了一些有益的建议。
作者 李作战
出处 《现代管理科学》 2005年第8期54-55,共2页 Modern Management Science
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参考文献3

  • 1汤姆.彼得斯,南希.奥斯汀.追求卓越的激情.中信出版社,2003:8,86-90,272-283.
  • 2爱伦.雷德.史密斯.如何培养忠诚客户.机械工业出版社,2004:25-27.
  • 3玛丽.奈勒,苏珊.葛瑞可.抓住你的关键顾客.汕头大学出版社,2003:40-41.

同被引文献13

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  • 66陆奇斌,赵平,王高,黄劲松.中国顾客满意度的分层研究[A].2004JMS中国营销科学学术年会论文集[C].
  • 7Rita Martenson.”Corporate brand image,satisfaction and store loyalty;Astudy of the store as a brand,store brands and manufacturer brands”.International Journal of Retail&Distribution Management,2007.
  • 8Oliver R.L.A cognitive model of the antecedents and consequences of satisfaction decisions[J].Journal of Marketing Research,1980,17:460-469.
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  • 10Fornell,C.Johnson,M.D.,Anderson,E.W.Cha,J.Bryant,B.E.“The American customer satisfaction index:nature,purpose,and findings”,Journal of Marketing,1996,60(4):7-18.

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