上海心理健康热线电话心理咨询应用评估Ⅱ：电话咨询服务的特点及疗效

The Shanghal mental health hotline:Ⅱ.Characteristics and effectiveness of telephone counseling.

总结分析了电话心理咨询的一般特点，发现平均求询时间为１６分钟／次，求询者对热线服务的即刻满意度为６５～７５％，约２／３的求询者是使用家庭电话咨询。对有自杀意念的求询者，邀过热线干预亦有较好疗效，提示电话心理咨询不失为危机干预的一种方式。

AbstractThe authors reported their practice of telephone counseling in Shanghai.They found that:1)about two-third of callers made phone calls at home for help;2)the mean time spent for each phone call was 16 minutes; and 3)the callers'satisfication levels to counselor's answer were 65-75%, It suggests that the hotline service being one of the crisis intervention approaches is an effective and simple mea-sure.