摘要
1994年民航总局第二次开展运输服务质量上台阶活动,这一举措受到社会各界的广泛欢迎和关注。深圳机场认为这次活动是强化内部管理,努力提高服务水准的最佳契机,因而在年初公司工作会议上明确提出了服务质量上台阶“保二争一”的奋斗目标。在强化内部管理,争创一流服务方面取得了比较明显的成效。一。
The activities of transport service with best quality launched for the second time by the General Administration of Civil Aviation of China in 1994 were broadly received and welcomed by all circles of society. The airport corporation of Shenzhen takes this activities as a turning point, strengthens internal management, strives to raise the levels of services and definitely puts forward the target of struggle for best quality of service. What the article says are their practice and experience in the activities.
