摘要
目的找出护理细节服务中存在的不满意问题并进行改进,提高护理服务质量和患者满意度。方法向护理人员发放问卷进行调查,收集、整理和归纳出最满意和最不满意的服务细节。结果提出满意细节2 406条,不满意细节1 436条。结论针对护理工作细节服务存在的问题,制定改进措施,加强管理,促进护理服务质量的提高。
Objective To discover and improve the unsatisfactory problems in particular nursing service and promote the quality of nursing and patients satisfaction. Method The questionnaires were sent out in nursing staff to investigate and collect the most satisfactory and most unsatisfactory particulars in nursing service. Result 2 406 satisfactory particulars and 1 436 unsatisfactory particulars were proposed. Conclusion Establishing improvement measures and strengthening nursing management aimed to the problems in particular nursing service could promote the quality of nursing.
出处
《护理管理杂志》
2005年第9期22-23,26,共3页
Journal of Nursing Administration
关键词
细节服务
护理质量
管理
particular service
quality of nursing
management
