摘要
阐述人本服务的内涵、意义及运行机制,从规章制度,道德建设、读者权利、读者信息反馈、个性化服务、馆员素质及阅读环境等方面提出了实施人本服务的具体方法和建议。
This paper expounds the connotation, significance and operation mechanism of the humanistic service, and puts forward some concrete methods and suggestions for carrying out the humanistic service from aspects of the regulations and systems, ethics construction, readers＇ right, readers＇ information feedback, individualized service, librarians＇ quality, and the reading environment, etc.
出处
《科技情报开发与经济》
2005年第16期34-35,共2页
Sci-Tech Information Development & Economy
关键词
图书馆
人本服务
个性化服务
馆员素质
library
humanistic service
individualized service
quality of librarians
