摘要
文章简要讨论了医院服务流程的概念。针对现行医院服务流程中主要缺陷,分析产生缺陷的根本原因,提出以“超越病人期望”为导向,以信息网络系统为纽带,再造高品质的医院服务流程。
To discuss the concept of the hospital service flow program. According to the defects of the hospital service flow program. The study analyse the main causes of the defects and advocate the idea that is superior to the with of the patients. On the base of the information net system now, rebuild the better hospital service flow program than before.
出处
《中国卫生质量管理》
2005年第4期27-29,共3页
Chinese Health Quality Management
关键词
医院
服务流程
缺陷
再造
策略
Hospital Service flow defect Reform Policy
