基于CT技术搭建教务成绩查询热线

Students' scores telephone query system based on CT technology

以“湖北工业大学教务成绩查询热线”服务系统的设计为实例,讨论了呼叫应答中心服务系统,并与单纯基于互联网的客户服务进行了比较。着重从系统的设计思路、系统软硬件、系统功能模块,及系统运行和管理等方面进行了深入阐述。

Taking educational administration grade query hot line of the Hubei university of technology for example, the paper discusses calling responsion center service system, and compares it with the customer service only based on Intemet. And it expounds many aspects, such as the system design route, the software or hardware, function modules , the system function and its management.