虚拟咨询服务的质量控制问题探索

The Quality Control of the E-reference Consultation Service in Modern Library

现代社会要求图书馆提供高质量的虚拟参考咨询服务,我国图书馆界尚未形成统一的虚拟参考咨询服务评价体系,建立图书馆虚拟参考咨询服务质量控制体系,对图书馆的参考咨询业务的发展方向、发展水平以及未来图书馆服务目标的实现具有重要意义。

The modem society requests the library to provide high quality E-reference consultation service, till now the libraries of China haven＇ t established the united quality control system of E-reference consultation service, which is important for the development direction , development level and the accomplishment of the reference service of future library .