知识管理与图书馆参考服务

Knowledge Management and Reference Services in Libraries

在分析知识管理定义及其要素的基础上,提出应该在图书馆参考服务工作中实施知识管理策略,并从知识 领航和管理模式两个方面讨论了知识管理在图书馆参考服务中的应用与实践。

After examining the connotation and components of knowledge management （KM）, the article suggests that the strategy of KM should be applied to the reference services in libraries, And from two aspects knowledge navigation and management mode, some applications and practice are discussed.