基于灰色关联的e-服务质量评测分析被引量：3

Analysis of e-Service Quality Based on Gray Correlation Method

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摘要引入灰色关联方法对e-服务质量进行评测分析,在详细介绍这种方法的基础上,给出了其在e-服务质量评测中的实际应用,结果表明,该方法简便快捷,有利于提供e-服务的网站进行相关决策时借鉴使用。 E - service quality is analyzed based on the method of gray correlation in this paper. The application is introduced after the method is described. The result shows that it＇ s a quick and simple method to evaluate e - Service quality ; and it can make the interrelated decision for Websites which provide e - Service.

作者井然哲覃正

机构地区西安交通大学管理学院

出处《现代图书情报技术》 CSSCI 北大核心 2005年第10期64-66,共3页 New Technology of Library and Information Service

基金国家自然科学基金资助项目(No.70271058No.70471037)

关键词 E-服务质量评测灰色关联分析 e- Service quality Evaluation Gray correlation

分类号 F713.36 [经济管理—产业经济]

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参考文献5

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