信息服务中全面质量管理理念的导入

On the Introduction of the Total Quality Control (TQC) into the Information Services

分析了将全面质量管理理念运用于信息服务的意义,指出它是满足社会需求、保证信息服务部门前期投入的有效性以及客观评价信息服务工作的标准和手段,论述了全面质量管理理念的概念、特点、具体运作等问题。

This paper analyzes on the significance of applying the concept of TQC in the information service, points out that TQC is the standard and the method for satisfying the social needs, guaranteeing the effectiveness of the earlier-stage input of the information service departments, and making objective evaluation on the information service, and discusses on the concepts, features, and concrete operations, etc. of TQC.