由汽车可靠性调查和用户满意指数测评引发的思考

Reflections on Vehicle Reliability Study and Customer Satisfaction Index Test

对国内外汽车可靠性调查和用户满意指数测评进行分析,提出对石油石化行业产品质量可靠性调查评价的建议。指出,质量可靠性的调查测评方法越简单,越容易实行。

Based on the analysis of vehicle reliability study and customer satisfaction index test for both foreign and domestic cars, the proposal is offeted for the assessment of the products＇ quality reliability in petroleum industry： the simpler the method of assessment, the easier the implementation.