摘要
在推行ISO9001:2000质量管理体系过程中我们注重把握以患者为关注焦点,强调领导的质量职责,把服务与资源作为过程管理,进行持续改进,给医院的管理注入了新的活力。
By introducing ISO9001 system in Tianjin Huanhu Hospital, we attach importance to customer satisfaction and the leaders＇quality function, and regard the management of service and resources as processes, and emphasize continual improvement in our hospital, which inpours in new energy to the management of our hospital.
出处
《中国卫生质量管理》
2005年第5期22-24,共3页
Chinese Health Quality Management
关键词
IS09001
患者满意
过程管理
持续改进
ISO9001 customer satisfaction process management continual improvement
