医院职员配备及组织机构对医疗服务质量的影响:国际研究的结果
The influence of staff allocation and organization to medical service quality,result of international study
摘要
目的探讨医院职员配备水平和护理工作的组织支持程度,对护士工作不满意度、疲劳度和病人护理质量的影响。方法 LINDA H．AIKEN等运用多横断面调查方法,从美国宾夕法尼亚、加拿大俄亥俄、英哥伦比亚、英格兰、苏格兰5个地区的成人急诊医院中抽取10 319名护士。测量护士工作不满意度、疲劳度等指标。结果参与调查的护士中,普遍存在对工作不满意、工作疲劳的现象,并认为医院服务质量低。结论护理人员配备水平和组织支持程度是提高护理质量、降低护士工作不满意度、改善医院护士留置问题的关键。
出处
《中国卫生质量管理》
2005年第5期68-71,共4页
Chinese Health Quality Management
参考文献6
-
1Aiken LH,Smith HL,Lake ET.Lower, Medicare mortality among a set of hospitals known for good nursing care[].Medical Care.1994
-
2Fiood AB.The impact of organizational and managerial factors on the quality of care in health care organization[].Med Care Rev.1994
-
3Havens DS,Aiken LH.Shaping systems to promote desired outcomes: the magnet hospital model[].Journal of Nursing Administration.1999
-
4Davidson H,Folcarelli P,Crawford S et al.The effects of health care reform on job satisfaction and voluntary turn boey among hospital - based nreses[].Medical Care.1997
-
5McClure ML,Poulin MA,Sobie MD et al.Magnet Hospi- tals: Attraction and Retention of professional Nurses[]..1983
-
6Aiken LH,Sloane DM,Lake ET.Satisfaction with inpatient acquired immunodeficiency syndrome care: a national comparison of dedicated and scattered - bed units[].Medical Care.1997
-
1针灸与催眠有助于戒烟成功[J].中医药国际参考,2012(6):24-24.
-
2格温·杜瓦.三手烟更可怕?[J].时尚育儿,2014(2):34-34.
-
3庞丽,李静,姚洁华.改装新生儿床对护士工作主观疲劳度的影响探讨[J].基层医学论坛,2017,21(9):1025-1026.
-
4李积杰.传染病急诊科医院感染控制[J].中国医药指南,2014,12(19):374-375.
-
5章美华,程守勤.门急诊污染调查及处理[J].铁道医学,1992,20(5):314-315.
-
6木子,全景.你的食盐经[J].消费指南,2007,0(17):30-31.
-
7金彦,刘晓利,刘克俭,李长城,宋菁,刘芸.护理人员疲劳状况的调查[J].职业与健康,2012,28(18):2231-2232. 被引量：1
-
8健康快报[J].人人健康,2009(20):36-39.
-
9陈晓宇.如何缓解工作疲劳[J].人人健康,2013(9):49-49.
-
10聂喜娣.常见护理纠纷的原因分析与防范措施[J].蛇志,2008,20(4):326-327. 被引量：5
