以网络为载体的读者交流与回复

On Exchanging between Users and Library in the Nerwork Invironment

总结了网络环境下图书馆与读者交流的五种类型,分析了网络交流的五大特点,提出了做好读者回复工作的时间要求、态度要求和文字要求。

This article summarizes five kinds of exchange between readers and library in the network invironment, and analyses five features in network exchanging. In addition, it puts forward requirements to reply to reader＇s questions quickly and sincerely.