基于BPR的电子中介业务流程

BPR-Based Business Operation Procedure in Electronic Brokering

基于BPR的指导原则,设计了电子中介基本业务流程.该流程的特点是:模块化设计,分为信息核查、注册与提交请求、中介匹配、双方谈判、提货与付款五个模块;以顾客为中心,简化了交易流程,方便了顾客交易,确保了信息的准确可靠,确保了交易的有效性;由中介参与的付款与交货流程,提高了双方的互相信任程度;交易双方的直接讨价还价,提高了效率;智能agent在属性树中的搜索、基于CBR的推荐列表修改、Gale-Shapley算法的匹配计算,提高了中介匹配的自动化水平,实现了双方的稳定匹配.

Guided by the principles of BPR, a typical business operation procedure is designed for electronic brokers. It is characterized by modularized design consisting of 5 modules, such as information checking, registering/request submitting, broker＇s matching, negotiation and delivery/payment. The idea customer faced is considered to simplify the business operation procedure so as to make transactions convenient and ensure their validity with dependable information provided. During the delivery and payment, the participation of broker can improve the mutual trust between both parties with direct bargaining available, thus improving the efficiency. Some ways are proposed to improve the automation in broker matching and stabilize the matching between both parties, such as the search done by intelligent agent in attribute tree, CBR-based modification for recommendation list and the Cale-Shapley matching algorithm.