利用病人健康档案进行跟踪服务的做法与体会

Practice and experience of follow-up service for patients by using patinet's health document

目的适应社会的发展,在激烈的医疗市场竞争中立足,更好地为病人提供优质服务,提高病人满意度和信任度。方法建立病人健康档案,对其进行跟踪服务。结果提高了病人满意度,取得了较好的社会效益和经济效益。结论利用病人健康档案进行跟踪服务是一种可行的服务手段。

Objective To adapt to social development, gain a success in heated medical market competition, provide patients with high - quality service and increase patients＇ satisfaction and trust. Method Patient＇s health document was established, and follow - up service was provided for patient. Result This practice improved patients＇ satisfaction and achieved excellent social and economic benefit. Conclusion It has been proved to be a feasible marketing means to practice follow- up service with patient＇s health document.