摘要
目的适应社会的发展,在激烈的医疗市场竞争中立足,更好地为病人提供优质服务,提高病人满意度和信任度。方法建立病人健康档案,对其进行跟踪服务。结果提高了病人满意度,取得了较好的社会效益和经济效益。结论利用病人健康档案进行跟踪服务是一种可行的服务手段。
Objective To adapt to social development, gain a success in heated medical market competition, provide patients with high - quality service and increase patients' satisfaction and trust. Method Patient's health document was established, and follow - up service was provided for patient. Result This practice improved patients' satisfaction and achieved excellent social and economic benefit. Conclusion It has been proved to be a feasible marketing means to practice follow- up service with patient's health document.
出处
《护理管理杂志》
2005年第12期45-46,共2页
Journal of Nursing Administration
关键词
病人健康档案
跟踪服务
个性化服务
patient's health document
follow - up service
individualized service