摘要
目的:对天津地区某医院住院病人的满意度进行评价。方法:采用模糊综合评价的方法。结论:全院满意率为84.2%,满意度总评分为93.2分,各科室满意度评分也都在90分以上。
Objective： To appraise patients＇ satisfaction in one hoepital in Tianjin city . Methonds： with fuzzy synthetical judgment. Conclusion： The result shows that satisfaction rate of the whole hospital is 84.2%, the total score of satisfaction is 93. 2. The score of satisfaction for every department is above 90.
出处
《数理医药学杂志》
2005年第6期615-616,共2页
Journal of Mathematical Medicine
关键词
满意度
模糊综合评价
服务质量
satisfaction
fuzzy synthetical judgment
service quality
