摘要
通过对CTI(ComputerTelephonyIntegration)技术进行介绍,设计实现了一种基于CTIBuilder技术的环保12369呼叫中心系统。在环保行业具有一定的推广价值,同时适用于广大中小呼叫中心建设。
from illustrating the CTI （Computer Telephone Integration） technique, a CTI Builder technique based green 12369 call center is designed and realized., which has an extensive value in the green industry as well as applying to the establish of all sorts of large and medium sized call center.
出处
《微计算机信息》
北大核心
2005年第11X期122-124,共3页
Control & Automation
基金
江苏省自然科学基金(2004BK021)
