建筑工程设计质量顾客满意度测评

The Measure on the Customer Approval of Design Quality of Construction Engineering

目前我国建筑工程设计组织对顾客满意度的测评尚不十分重视,这不但阻碍了设计组织改进业绩,牵绊了进一步发展的脚步,甚至威胁到了它们的生存。以2000版ISO9000族标准为依据,论述了建筑工程设计组织测量顾客满意度的重要性及影响其形成的因素,并通过关键环节的深刻把握和建立流程的逐步分解展示了如何建立顾客满意度测评系统。

Currently, design organizations of construction engineering in our country pay little attention to the measure of customer approval, which not only prevents design organizations from improving their accomplishment and stopping their footsteps to further development, but threatens their exist as well. According to 2000 version ISO9000 standard system, this paper shows readers the importance of measuring customer approval by design organizations of construction engineering and the factors affecting its formation. Nevertheless, this text also shows us how to establish the measure system of customer approval through holding the key link and resolving the process gradually.