摘要
人员流失率过高会给饭店带来多种负面影响。如何减少员工的主动离职成为饭店业发展必须面对的一个重要问题。饭店员工主动离职的种种原因最终都可以归结为员工与饭店心理契约的失衡。在对饭店员工进行分类并对各类员工的心理契约特点进行分析概括的基础上,提出了一个饭店员工主动离职分类模型,并针对不同离职类型从心理契约的角度提出了员工流失控制的策略。
High turnover rate will exert negative impacts on hotel enterprises, How to reduce the voluntary turnover rate becomes a significant problem facing China's hotel industry. The article believes that all the causes for voluntary turnover can be derived from the psychological contract imbalance between employee and hotel ultimately. Based on categorization of hotel employees and psychological contract analysis of these employee types, the article proposes a typology of hotel employee's voluntary turnover, and puts forward control strategies for employee turnover according to the theory of psychological contract.
出处
《桂林旅游高等专科学校学报》
2005年第6期103-106,共4页
Journal of Guilin Institute of Tourism
关键词
心理契约
员工流失
饭店
psychological contract
employee turnover
hotels