业务质量的用户满意度建模

Modeling of Service Quality Based on Users' Apperception

为了管理电信业务,把属性数学理论引入电信业务管理领域,在业务质量的关键性能指标基础上利用属性集测度的概念定义了用户对电信业务质量的满意度,并以此为基础上从人类大脑感知事务的角度出发建立了1个衡量业务质量的用户满意度模型.最后运用该模型对彩信业务质量进行了分析.

For management telecommunication services, the concept of impersonal degree of teleeom services＇ satisfaction is defined based on Qos （quality of service） KPI by using attribute set mathematics theory in the paper. And a teleeom service quality model is designed based on theory of man＇ brain apperception. At last the quality of MMS （multimedia message service） is analyzed with the model.