3L. Porter. Quality initiatives in British library and information services [M]. London: British Library Research and Development Department, 2000.
4S. P. Webb. Pursuing quality in special libraries: a study of current activities and development in the United Kingdom [M]. London: British Library Research and Development, 1995.
5Cark G. Johannsen. Danish experiences of TQM in the library world [J]. New Library World, 1992, (1104).
6H. Clausen. The Nordic information quality project [J]. New Library World, 1995, (1121).
7Debbie Ellis, Bob Norton. Implementing BS EN ISO9000 [M]. 2nd ed. London: Aslib, 1996.
8B. M. Meera. ISO 9000 guidelines for implementation to library and information systems: a compatibility study [J]. Information Studies, 1998, (3).
9K. N. Zha. Application of ISO 9000 for library and information services [J]. Annals of Library Science and Documentation, 1998, (3).
10G. Miculas. Application of ISO 9000 in information and library services [J]. Tudomanyos es Muszaki Tajekoztatas, 2000, (4).
